Frequently Asked Questions

Everything you need to know about our artisanal beauty collection.

Are your beauty products cruelty-free?

Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we maintain strict standards for our suppliers.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary depending on the destination and customs processing.

What is your return policy for skincare and cosmetics?

We offer a 30-day return window for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.

Can I track my shipment?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your package's journey in real-time.

Are your ingredients suitable for sensitive skin?

While we use high-quality, dermatologically tested ingredients, we recommend reviewing the full ingredient list on each product page and performing a patch test before regular use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.