Returns & Exchanges

At Zoologist, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for unopened and unused beauty products. To maintain the highest hygiene standards, we can only accept items in their original, sealed packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and receive a return authorization.

• 2.
  Prepare Your Package

  Carefully pack the unused items in their original box with all protective padding to ensure they are not damaged during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.